Frequently Asked Questions (FAQ)
We’ve put together the most frequently asked questions for you, so your experience with Berg & Blum is simple, clear, and hassle-free.
1. Where is my order shipped from?
All orders are shipped from our fulfillment center. Each piece of jewelry is carefully inspected and securely packaged before it leaves our warehouse.
2. How long does shipping take?
Orders placed before 11:00 PM are processed on the next business day (Monday to Saturday).
Delivery within Europe usually takes 4–8 business days.
As soon as your order has been shipped, you will receive an email with tracking information.
3. Do you offer free shipping?
Yes, we offer free standard shipping on all orders – with no minimum order value.
4. How can I track my order?
As soon as your order has been shipped, you will receive a tracking link by email.
This allows you to track the status of your delivery at any time.
5. How do returns work?
If you are not completely satisfied with your order, you can return it within 30 days of receipt.
Our team will help you quickly and easily.
Please note: The customer is responsible for return shipping costs unless the item is damaged or faulty.
6. What materials do you use?
We use carefully selected materials such as:
- Gold-plated finishes
- Sterling silver
- Semi-precious stones
- High-quality alloys
Our focus is on quality, comfort, and timeless design.
7. Is your jewelry hypoallergenic?
Most of our jewelry pieces are nickel-free and suitable for sensitive skin.
If you have specific questions, you can contact us anytime.
8. How do I properly care for my jewelry?
For a long lifespan, we recommend:
- Avoid contact with water, perfume, and lotions
- Store in a dry jewelry box
- Clean with a soft cloth if needed
9. Will sold-out products become available again?
Some designs are limited, while others are restocked.
If an item is not available, contact us – we’ll be happy to let you know whether it will be available again.
10. How can I contact customer service?
You can reach us anytime at:
We usually respond within 24 hours (Monday to Saturday).